Atsushi Eharaโ€™s Resume Portfolio

My Background

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Digital Marketing Enthusiast with a Passion for Learning
Iโ€™m Atsushi - a customer support and sales professional with over 12 years of experience. Throughout my career, Iโ€™ve been recognized for my natural aptitude for finding administrative solutions and creating innovative sales and marketing support programs. My track record shows that I have contributed directly to company growth and expansion, making me a valuable addition to any team.
My expertise lies in training and educational development programs, technological tools and solutions, sales and marketing strategies, event coordination, administrative functions, and numerous facets of customer service and satisfaction initiatives. I bring to the table effective communication and negotiation skills, business acumen, systems analysis, and resource management to support efficiency and maximum results.
Most recently, I fulfilled the duties of a Customer Support Manager at Copper, where I was responsible for driving customer issue resolution via data scientists, product managers, and software solutions. I also led technical initiatives, conceived billing processes, and trained management on product details and company processes. Additionally, I liaised with senior leadership and departmental teams to ensure the companyโ€™s support structure was driving business forward with minimal expenditures.
With my experience and knowledge, I am now looking to transition to a Digital Marketing role. I am confident that my experience and knowledge will help me to understand and identify potential clientsโ€™ needs, and my innovative thinking and creativity will enable me to develop new marketing strategies and programs. Iโ€™m excited about the opportunity to bring value to a new team and to build my career in digital marketing.
If youโ€™re looking for a fast learning, focused, and hardworking professional, look no further. Letโ€™s connect and discuss how I can help your company drive growth and achieve its sales and marketing goals.
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Complete Work History

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SpacePup Productions

Media Specialist [Freelance]

Nov 2020 - Present
Foster City, CA (USA) / Remote
Description
  • Skilled in analyzing images and videos to identify opportunities for enhancement and optimization.
  • Expertise in identifying technical and aesthetic aspects of multimedia content and developing solutions to improve the overall quality.
  • Keen eye for detail and creativity used to identify areas of improvement, such as color grading, composition, or editing techniques.
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Copper Inc.

Customer Support Manager [Full-Time]

Aug 2015 - May 2019
San Francisco, CA (USA)
Description
Customer Relationship Management (CRM) web-software
  • Improved customer support and troubleshooting experiences by leading and managing a team of support representatives via ZenDesk and Google Hangouts/Meets, resulting in a 20% decrease in customer complaints.
  • Influenced product quality and customer satisfaction by collaborating with Data Scientists and Product Managers, resulting in a 15% increase in customer satisfaction ratings.
  • Trained and mentored new Customer Success Managers, Customer Support Reps, and Off-Shore Support members on the product and company process, resulting in a 25% increase in team productivity.
  • Managed billing processes under Recurly, ensuring smooth operations for customer transactions and reducing billing errors by 30%.
  • Launched and managed projects for Android-OS Chrome Extension and RingCentral, and served as the Product Expert for Slack integration, contributing to a 10% increase in revenue and profit.
  • Created Help Desk Articles, Help Videos, and internal use case documentation to enhance customer satisfaction research and support for the team, resulting in a 20% decrease in support ticket resolution time.
  • Managed projects under budget constraints while maintaining quality and customer satisfaction, resulting in a 15% decrease in project costs.
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MUJI U.S.A. Limited

Sales Associate [Full-Time]

Nov 2012 - Nov 2013
San Francisco, CA (USA)
Description
I was part of a retail team that informed customers on Muji lifestyle and history, assisted them in phone orders and layaway deliveries, and provided Japanese style gift wrapping.
  • Achieved a 15% increase in sales by leveraging excellent customer service, product knowledge, and upselling techniques
  • Resolved customer complaints and conflicts to maintain positive customer relationships
  • Created and launched promotional events and initiatives to increase customer engagement and drive sales
  • Mentored and trained new sales associates on effective selling techniques and customer service best practices
  • Collaborated with cross-functional teams, including marketing and merchandising, to identify new opportunities for revenue growth
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Scheidegger Trading Company

Receptionist / Courier [Freelance]

May 2003 - Feb 2010
San Francisco, CA (USA)
Description
I was part of an international food product export management firm that expanded into new geographic areas and increased market share in existing countries.
  • Fulfilled administrative duties for over 20 clients, including Napa Valley wines, Sun-Maid growers, Welchโ€™s International, Ventura Foods, and Ocean Spray products
  • Calculated and entered the cost of goods, sales forecasting, and sales journal data into reporting tools
  • Enabled internal office communications, and maintained email archives
  • Assumed responsibilities for logistics and shipping of office package
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PlayStation

Sales Associate [Full-Time]

Sep 2007 - Feb 2009
San Francisco, CA (USA)
Descrpition
One-of-a-kind retail store for Sony's PlayStation
  • Achieved and consistently exceeded aggressive sales quotas, attaining 150% monthly quota three times and 125% monthly twice
  • Improved customer satisfaction and engagement by serving as a point of contact for corporate, celebrity, and customer appreciation events
  • Managed executive needs and provided exceptional service to representatives from Square-Enix, Sony, Konami, Namco-Bandai, EA, and Capcom, as well as celebrities including Dave Chappelle, Hideo Kojima, Danny Glover, and the Seattle Mariners
  • Utilized Retail Pro 8 to efficiently tabulate purchases, sales values, and credit and cash payments
  • Launched new sales strategies and ideas to increase revenue and profit margins
  • Mentored and trained new sales associates to ensure consistent performance and customer satisfaction.
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MYEEP: Ingleside Community Center

Teaching Assistant [Part-Time]

Aug 2002 - Jun 2003
San Francisco, CA (USA)
Description
I was part of a youth development program for at-risk youth and children, where I taught them various digital skills using Adobe and Macromedia software.
  • Educated over 50 students from elementary to high school in Adobe Photoshop design, Adobe Premiere, Macromedia Flash, and Macromedia Dreamweaver
  • Applied real-time strategies to teach how managing and micromanaging works, and promoted student leadership
  • Aided the development of creativity and provided mentorship for at-risk youth
  • Received positive feedback from students, parents, and supervisors for my teaching methods and rapport

Education

City College of San Francisco

Associate in Theater Arts

May 2011
San Francisco, CA (USA)
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Certification [Collapse]


Skills

Language

English - Native Level
Japanese -