My Background
Digital Marketing Enthusiast with a Passion for Learning
I’m Atsushi - a customer support and sales professional with over 12 years of experience. Throughout my career, I’ve been recognized for my natural aptitude for finding administrative solutions and creating innovative sales and marketing support programs. My track record shows that I have contributed directly to company growth and expansion, making me a valuable addition to any team.
My expertise lies in training and educational development programs, technological tools and solutions, sales and marketing strategies, event coordination, administrative functions, and numerous facets of customer service and satisfaction initiatives. I bring to the table effective communication and negotiation skills, business acumen, systems analysis, and resource management to support efficiency and maximum results.
Most recently, I fulfilled the duties of a Customer Support Manager at Copper, where I was responsible for driving customer issue resolution via data scientists, product managers, and software solutions. I also led technical initiatives, conceived billing processes, and trained management on product details and company processes. Additionally, I liaised with senior leadership and departmental teams to ensure the company’s support structure was driving business forward with minimal expenditures.
With my experience and knowledge, I am now looking to transition to a Digital Marketing role. I am confident that my experience and knowledge will help me to understand and identify potential clients’ needs, and my innovative thinking and creativity will enable me to develop new marketing strategies and programs. I’m excited about the opportunity to bring value to a new team and to build my career in digital marketing.
If you’re looking for a fast learning, focused, and hardworking professional, look no further. Let’s connect and discuss how I can help your company drive growth and achieve its sales and marketing goals.
Complete Employment History
Copper Inc.
Customer Support Manager [Full-Time]
Aug 2015 - May 2019
San Francisco, CA (USA)
Description
Customer Relationship Management (CRM) web-software
- Improved customer support and troubleshooting experiences by leading and managing a team of support representatives via ZenDesk and Google Hangouts/Meets, resulting in a 20% decrease in customer complaints.
- Influenced product quality and customer satisfaction by collaborating with Data Scientists and Product Managers, resulting in a 15% increase in customer satisfaction ratings.
- Trained and mentored new Customer Success Managers, Customer Support Reps, and Off-Shore Support members on the product and company process, resulting in a 25% increase in team productivity.
- Managed billing processes under Recurly, ensuring smooth operations for customer transactions and reducing billing errors by 30%.
- Launched and managed projects for Android-OS Chrome Extension and RingCentral, and served as the Product Expert for Slack integration, contributing to a 10% increase in revenue and profit.
- Created Help Desk Articles, Help Videos, and internal use case documentation to enhance customer satisfaction research and support for the team, resulting in a 20% decrease in support ticket resolution time.
- Managed projects under budget constraints while maintaining quality and customer satisfaction, resulting in a 15% decrease in project costs.
MUJI U.S.A. Limited
Sales Associate [Full-Time]
Nov 2012 - Nov 2013
San Francisco, CA (USA)
Description
I was part of a retail team that informed customers on Muji lifestyle and history, assisted them in phone orders and layaway deliveries, and provided Japanese style gift wrapping.
- Achieved a 15% increase in sales by leveraging excellent customer service, product knowledge, and upselling techniques
- Resolved customer complaints and conflicts to maintain positive customer relationships
- Created and launched promotional events and initiatives to increase customer engagement and drive sales
- Mentored and trained new sales associates on effective selling techniques and customer service best practices
- Collaborated with cross-functional teams, including marketing and merchandising, to identify new opportunities for revenue growth
PlayStation
Sales Associate [Full-Time]
Sep 2007 - Feb 2009
San Francisco, CA (USA)
Descrpition
One-of-a-kind retail store for Sony's PlayStation
- Achieved and consistently exceeded aggressive sales quotas, attaining 150% monthly quota three times and 125% monthly twice
- Improved customer satisfaction and engagement by serving as a point of contact for corporate, celebrity, and customer appreciation events
- Managed executive needs and provided exceptional service to representatives from Square-Enix, Sony, Konami, Namco-Bandai, EA, and Capcom, as well as celebrities including Dave Chappelle, Hideo Kojima, Danny Glover, and the Seattle Mariners
- Utilized Retail Pro 8 to efficiently tabulate purchases, sales values, and credit and cash payments
- Launched new sales strategies and ideas to increase revenue and profit margins
- Mentored and trained new sales associates to ensure consistent performance and customer satisfaction.
MYEEP: Ingleside Community Center
Teaching Assistant [Part-Time]
Aug 2002 - Jun 2003
San Francisco, CA (USA)
Description
I was part of a youth development program for at-risk youth and children, where I taught them various digital skills using Adobe and Macromedia software.
- Educated over 50 students from elementary to high school in Adobe Photoshop design, Adobe Premiere, Macromedia Flash, and Macromedia Dreamweaver
- Applied real-time strategies to teach how managing and micromanaging works, and promoted student leadership
- Aided the development of creativity and provided mentorship for at-risk youth
- Received positive feedback from students, parents, and supervisors for my teaching methods and rapport
Freelance History
RevvyApp
Social Media Content Editor [Apprentice]
March 2024 - Present
St. Louis, MO (USA) / Remote
(Click to see) RevvyApp PortfollioDescription
Created Video and Ads Images for Instagram, Apple App Store.
SpacePup Productions
Media Specialist [Freelance]
Nov 2020 - Present
Foster City, CA (USA) / Remote
Description
- Skilled in analyzing images and videos to identify opportunities for enhancement and optimization.
- Expertise in identifying technical and aesthetic aspects of multimedia content and developing solutions to improve the overall quality.
- Keen eye for detail and creativity used to identify areas of improvement, such as color grading, composition, or editing techniques.
Scheidegger Trading Company
Receptionist / Courier [Freelance]
May 2003 - Feb 2010
San Francisco, CA (USA)
Description
I was part of an international food product export management firm that expanded into new geographic areas and increased market share in existing countries.
- Fulfilled administrative duties for over 20 clients, including Napa Valley wines, Sun-Maid growers, Welch’s International, Ventura Foods, and Ocean Spray products
- Calculated and entered the cost of goods, sales forecasting, and sales journal data into reporting tools
- Enabled internal office communications, and maintained email archives
- Assumed responsibilities for logistics and shipping of office package
Video and Thumbnail Portfolio
![Video preview](https://i.ytimg.com/vi/KqJMEBhYsdc/hqdefault.jpg)
![Video preview](https://i.ytimg.com/vi/1B31ChiIUyA/hqdefault.jpg)
![Video preview](https://i.ytimg.com/vi/q4DSbmYpU8Q/hqdefault.jpg)
![Video preview](https://i.ytimg.com/vi/oaqVBCJZqsM/hqdefault.jpg)
![Video preview](https://i.ytimg.com/vi/5_9ip2l-c-Q/hqdefault.jpg)
![Video preview](https://i.ytimg.com/vi/fiZNGrqIBgI/hqdefault.jpg)
Education
Certification [Collapse]
All
Sales Development Course
Mar 9, 2023
CourseCareers
Google Data Analytics
May 25, 2022
Coursera
Responsive Web Design
Feb 7, 2022
freeCodeCamp
Programming Foundations Fundamentals
Apr 1, 2019
Lynda.com
Lynda
May 1, 2017
Lynda.com
Unconscious Bias
May 1, 2017
Lynda.com
Getting Started with Technology: Think Like an Engineer
Apr 1, 2017
Lynda.com
Lynda
Apr 1, 2017
Lynda.com
Lynda
Mar 1, 2017
Lynda.com
Shane Snow on Storytelling
Mar 1, 2017
Lynda.com
Security Awareness Training
Feb 3, 2017
Udemy
Lynda
Feb 1, 2017
Lynda.com
Foundations of Video: The Art of Editing
Jan 1, 2017
Lynda.com
Google Drive Advanced Tips and Tricks
Jan 1, 2017
Lynda.com
Google Sheets Advanced Tips and Tricks
Jan 1, 2017
Lynda.com
Learning Data Science: Understanding the Basics
Jan 1, 2017
Lynda.com
Learning Video Production and Editing
Jan 1, 2017
Lynda.com
Managing Customer Expectation for Managers
Jan 1, 2017
Lynda.com
Social Media Marketing - Managing Online Communities
Jan 1, 2017
Lynda.com
The History of Film and Video Editing
Jan 1, 2017
Lynda.com
Quality Standards in Customer Service
Jan 1, 2017
Lynda.com
SuperMath Anzan 二段 (Mental Calculation)
Mar 31, 2003
SuperMath
SuperMath Soroban 初段 (Abacus)
Jul 31, 2002
SuperMath
Skills
Hard Skill
Hard Skill
List view
Computer Security
CSS
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Satisfaction Research
Customer Service
Customer Support
Data Entry
Email Strategy
HTML
HubSpot Sales Hub
Lead Generation
Lead Qualification
Online Support
Project Management
Sales
Sales Prospecting
SalesForce
Search Engine Optimization (SEO)
Security Awareness
Social Media
SPIN selling